Privacy Policy

Effective Date: 2/11/2025
Last Updated: 2/11/2025

1. Introduction

The Community Alliance of Tenants (CAT) operates the Renters’ Rights Hotline GPT to assist tenants with housing concerns. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when interacting with our services.

2. Information We Collect

We may collect and store the following information when you use the Renters’ Rights Hotline GPT:

  • Personal Identifiers: Name, phone number, email address (if provided).

  • Housing Information: Address, lease type, rental concerns.

  • Demographic Information: Household size, income range, disability status (optional and confidential).

  • Issue Details: Information about your rental situation, such as eviction notices, repair issues, or rent increases.

3. How We Use Your Information

The information collected is used for the following purposes:

  • To assist with intake and provide resources related to renters' rights.

  • To refer you to appropriate housing advocacy services when applicable.

  • To gather anonymous demographic data to improve tenant support programs.

  • To follow up on your request, if necessary.

4. Data Protection & Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission is 100% secure. If you have privacy concerns, we recommend sharing only the information necessary for assistance.

5. Information Sharing & Disclosure

We do not sell or share your personal data with third parties, except:

  • When required by law or legal process.

  • If you consent to a referral to a partner organization or legal aid service.

  • When reporting anonymous, aggregated data for advocacy purposes.

6. No Legal Advice Disclaimer

The Renters’ Rights Hotline GPT provides informational resources only.

  • We are not attorneys, and our assistance does not constitute legal advice.

  • For legal questions, tenants should contact a licensed attorney or legal aid organization.

7. Your Rights & Choices

  • You may request that we delete or correct your personal data at any time.

  • You may choose not to provide certain information, though this may limit the assistance we can offer.

  • If you have privacy concerns, you can contact us directly at [insert contact email].

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with a new "Last Updated" date.

9. Contact Information

If you have any questions about this Privacy Policy, please contact:

📍 Community Alliance of Tenants (CAT)
🌐 Website: [Insert Website]
📧 Email: [Insert Contact Email]
📞 Phone: [Insert Contact Number]

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